These terms apply to consulting, training, and coaching provided by Wheeler Productions of Anchorage, Alaska. They were last updated on September 11, 2026. If anything here is unclear, ask me before you agree to it, not after.

Who you are contracting with

Services are provided by Wheeler Productions, operating from Anchorage, Alaska, United States. The work is delivered personally by Michael Wheeler. Wheeler Productions is the name that will appear on your invoice and on your card statement.

My contact details are on the contact page and repeated at the bottom of this one.

What is being sold

Professional services, delivered as scheduled sessions or as an agreed piece of work:

Consulting, business operations, technology, and process work.
Training, delivered one on one or to a small group.
Coaching, for personal growth, business, and self help.

No physical goods are sold, so nothing is shipped. Everything is delivered live, either remotely by video or telephone, or in person in the Anchorage area by arrangement.

Pricing and quotes

The rate is quoted before any service is provided. There is no published price list, because the rate depends on the scope, the format, and the number of people involved.

All prices are quoted and charged in US dollars (USD).
Your quote states the rate, what is included, and the expected schedule.
No work begins, and no payment is taken, until you have accepted that quote in writing. Email is fine.
The quoted rate is the full price. There are no booking fees, administrative fees, or other charges added afterwards.
If the scope changes once we are underway, I will requote before doing the additional work. You are never billed for something you did not agree to first.
There are no subscriptions and nothing auto renews. Each engagement is a separate, one time agreement.

Payment

Payment is made by invoice or payment link issued through Stripe, which accepts Visa, Mastercard, American Express, and Discover.

No payment is collected on this website, and no card details are entered here. Card details go directly to Stripe, a PCI Service Provider Level 1 payment processor. I never see, handle, or store your full card number. This site is served over HTTPS.

Unless your quote says otherwise, payment is due before the first scheduled session.

Delivery and scheduling

Sessions are scheduled by agreement between us, and the schedule is set out in your quote and confirmed by email before payment is due.

Coaching and training sessions usually run one to one and a half hours.
Remote sessions are delivered by video or telephone. I send the joining details in advance.
In person sessions take place in the Anchorage area, at a location agreed in advance.
Consulting work that is not session based is delivered to the timetable stated in your quote.

If I have to move a session, I will give you as much notice as I can and reschedule at your convenience. If I cannot reschedule, that session is refunded in full.

Rescheduling and cancellation

You may reschedule or cancel any session at no charge with at least 24 hours notice. Email or phone both count.
A session cancelled with less than 24 hours notice, or missed without notice, may be charged in full at my discretion.
You may cancel an engagement that has not yet started at any time, for a full refund of anything you have paid.
To cancel, contact me at mike@w2b.cc or 907-360-7771.

Refunds

If the first session is not right for you, tell me and I will refund it in full. No explanation required.
Sessions you have paid for but not yet taken are refundable at any time, in full.
Sessions already delivered are not normally refundable, but if something went wrong, tell me and we will sort it out.
Approved refunds are issued to the original payment method through Stripe, usually within five business days. How quickly it appears on your statement is up to your bank.
Refund requests go to mike@w2b.cc. I answer refund requests within two business days.

What these services are not

This matters more than anything else on this page, so it is in plain language.

Coaching is not therapy, counseling, psychotherapy, or medical or mental health treatment, and I do not provide any of those. I am not a licensed therapist, psychologist, psychiatrist, physician, or clinical social worker, and nothing I offer is a substitute for care from someone who is. If you are working with a clinician, keep working with them.

Consulting is not legal, tax, accounting, or financial advice, and I am not a lawyer, accountant, or licensed financial adviser. Take professional advice before making decisions that carry legal or financial consequences.

I do not guarantee outcomes. No result, income, business improvement, or personal change is promised or implied. What you get out of this work depends mostly on what you put into it, and decisions you make are yours.

If you are in crisis, please do not wait for a session. In the United States, call or text 988 for the Suicide and Crisis Lifeline, or call 911 if someone is in immediate danger.

Your responsibilities

You must be 18 or older to purchase services. Please give me accurate information, turn up to sessions you have booked, and tell me promptly if something is not working. You are responsible for your own decisions and actions.

Confidentiality

What you tell me in a session stays between us. I do not share it, sell it, or use it as an example without your permission. Be aware that this is a promise I am making to you, not legally privileged communication of the kind you have with a lawyer or a licensed clinician. I may have to disclose something if the law requires it, or if I reasonably believe someone is at risk of serious harm.

Intellectual property

Written material, worksheets, or recordings I provide are for your own use. Please do not resell or republish them. Anything you bring to the work stays yours.

Availability

I take on a limited number of engagements at a time, and I may decline work that is not a good fit, or that I am not the right person for. If I decline, you pay nothing.

Complaints

If you are unhappy with something, email mike@w2b.cc or call 907-360-7771 and tell me directly. I would much rather hear it from you than read it as a card dispute, and I will reply within two business days.

Governing law

These terms are governed by the laws of the State of Alaska, United States. Services are offered to customers in the United States. If you are contracting from outside the United States, tell me before we start so we can confirm it works for both of us.

Changes

I may update these terms. The version in force for your engagement is the one published on the date you accepted your quote, and I will send it to you on request.

Contact

Wheeler Productions
Michael Wheeler
Anchorage, Alaska, United States
Email: mike@w2b.cc
Phone: 907-360-7771

Terms of Service